Last updated: March 14, 2026
Pearly AI provides an AI-powered after-hours phone receptionist for dental and orthodontic practices. The service includes automated call answering, appointment scheduling, emergency detection, and call analytics.
You agree to use Pearly only for legitimate dental or orthodontic practice operations. You are responsible for ensuring that your use of the service complies with applicable healthcare regulations, including HIPAA.
Pearly is an AI system and may occasionally misunderstand callers or make errors. Pearly is not a substitute for medical advice or emergency services. In case of a medical emergency, callers are directed to call 911. You acknowledge that AI-generated call summaries and scheduling actions should be reviewed by your team.
You retain ownership of all practice data, call recordings, and patient information processed through Pearly. We do not sell or share your data with third parties except as necessary to provide the service (see our Privacy Policy).
We strive for 99.9% uptime but do not guarantee uninterrupted service. We are not liable for missed calls due to service outages, network issues, or third-party provider downtime.
Either party may terminate the subscription at any time. Upon cancellation, your Pearly agent will stop answering calls at the end of the current billing period. Your data will be retained for 30 days after cancellation.
Questions about these terms? Contact us at hello@pearlyai.co.